FHT Member and 2013 FHT Excellence in Practice award winner, Geraldine Flynn, has won the WhatClinic.com Excellent Customer Service award.

The award is based on feedback from patients, and combines scores for excellent customer service and timely consumer feedback. Customers rated clinics based on how well the clinic treated them, how quickly they were contacted and seen, and how happy they were with the treatment.

Geraldine today said: “I am delighted to be recognised for my commitment to customer service. As a semi permanent make up technician , it’s something I focus on in everything I do and to receive such positive feedback from my clients is great”. WhatClinic.com CEO Caelen King congratulated Geraldine and said “This is the 7th year we have run these awards. Every year, the standard goes up and up – and I’m delighted to recognise those clinics that are putting the needs of the patient first, every single day.

“It’s the customer who selects our awards winners, by their clinic ratings and the feedback they leave about service and experience. We believe that empowering the patient with accurate information is the future of a successful healthcare market.”

Find out more about Geraldine here: http://www.fht.org.uk/fs/s/v/award-winners-2013.pdf

Read the article, Boosting Morale, where Geraldine discusses semi-permanent make-up to help disguise hair loss: http://www.fht.org.uk/system/files/field/article-files/bt_beauty_and_chemo_itjan14.pdf